ASSESSING OUR PROGRESS: CIB
CIB serves the banking, finance, trading, transactional, investment and advisory needs of a wide range of multinational companies, local and regional businesses, financial institutions, governments and parastatals.
- South Africa
- Côte d’Ivoire
- South Sudan
- Democratic Republic of the Congo
- New York
- São Paulo
Our extensive market knowledge, gained through our on-theground presence in 20 sub-Saharan African countries, and a deep understanding of our clients' businesses, enables us to serve multinationals operating in Africa and offshore. These attributes also help us to respond appropriately to changes in our operating context and leverage our sector diversity by purposefully allocating resources to opportunities that sustain revenue growth — within the parameters of carefully considered risk-taking.
- Understand their business and the challenges and opportunities they have.
- Develop a proactive partnership
- Deliver solutions that meet their business needs.
- Make it easy for them to access the bank
- Deliver consistent, reliable service.
- Partner our clients on their growth journeys.
- Drive collaboration and connectivity within CIB and the group.
- Acknowledge clients as real people.
- Purposefully allocate resources to support client needs and priorities.
- Do the right business the right way.
- Fulfil our promises to our clients through an efficient, effective and consistent operating model.
- Deliver basics brilliantly, front to back.
- Promote an environment of proactivity, responsiveness and reliability.
- Allocate financial resources efficiently.
- Enable employees to deliver consistently excellent client experiences.
- Provide relevant development opportunities.
- Recognise employees’ contribution and provide competitive, performancebased remuneration.
- Promote a culture of highperformance, accountability and collaboration.
- Embed clear mandates and accountabilities, while simplifying everything we do.
- Embrace diversity and inclusion.
- Fulfil our social and ethical responsibilities.
OUR OPERATING CONTEXT IN BRIEF
- Continued lower-growth environment across sub-Saharan Africa.
- Commodity prices and emerging market currencies remained under pressure due to trade tensions between the US and China.
- Political uncertainty and upcoming elections in South Africa and Nigeria delayed project investment.
- Interest rate volatility and declining margins in Africa Regions.
PERFORMANCE AGAINST STRATEGY
- Stable client franchise reflected in 8% client revenue growth and 1% increase in total revenues.
- Strong client activity, particularly in Africa Regions, driven by multinationals and large domestic corporates.
- Matured our client service team model to provide comprehensive client solutions.
- Successfully tested and launched a digital, real-time account opening solution for clients.
- Continued to adjust risk appetite to reflect changes in clients’ operating environments and were selective in exposures to avoid concentration in certain sectors.
- Completed several landmark transactions across our markets, which included an increase in energy and infrastructure-related deals.
We will continue to service leading multinational corporations and operations in Africa, and large domestic African corporations conducting business on the continent and offshore, deepening existing relationships and acquiring new clients in key sectors using our extensive market knowledge and on-the-ground presence. Our priorities will include:
- Integrating service platforms to improve client experience.
- Revising and improving client service team model to roll out to other value-creating functions.
- Continuing focus on delivering products and solutions that meet clients’ evolving needs.
- Allocating resources to growth opportunities, within risk appetite, aligned to clear sector focus.
- Maintaining disciplined cost management, including structural changes to cost base.
- Responding to emerging opportunities in key sectors such as those expected to come from the restructuring of Nigerian oil sector, positive regulatory changes in South African mining sector and Mozambican gas sector.
2017: 7.8 | 2016: 7.8
2017: +7 | 2016: N/A
2017: 7.4 | 2016: 7.4
Ongoing involvement in and
monitoring of complex credit and
Vigilant management of risks and
proactively addressed issues
through relevant governance
2017: 36.7 | 2016: 35.4
2017: 11.4 | 2016: 10.3
2017: 22.2 | 2016: 19.5
2017: 51.9 | 2016: 54.5
2017: 0.34 | 2016: 0.31
Financing two desalination plants in Cape Town to improve water security.